At fatsstone, we carefully prepare and package every order to ensure your handcrafted items arrive safely.
Each order is carefully inspected and securely packaged before shipment. Processing times may vary depending on product availability and order details.
Delivery times depend on the destination, shipping method, and courier service. Please note that unexpected delays may occur due to customs procedures or other circumstances beyond our control.
We offer shipping options to deliver our products to customers. Available shipping methods and costs will be displayed during checkout.
For international orders, additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer.
Once your order has been shipped, tracking information will be provided when available so you can follow your delivery.
At fatsstone, customer satisfaction is important to us. We want you to be happy with every purchase.
Please provide clear photos or videos of the product and its packaging so our team can review the issue and assist you.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
Our products are handcrafted using natural materials such as stone, wood, and horn. Slight variations in color, texture, shape, and patterns are natural characteristics that make each piece unique and are not considered defects.
Returns, exchanges, or refunds will be reviewed on a case-by-case basis. Approved refunds will be processed through the original payment method whenever possible.
Please contact our customer service team with your order number, a description of the issue, and supporting photos.
Fatsstone offers handcrafted decorative and artistic products made from natural stone, wood, and horn.
Yes. Our products are carefully crafted by skilled artisans, with attention to detail and craftsmanship.
No. Since our products are made from natural materials, each piece may have unique variations in color, texture, grain, and pattern.
We use carefully selected natural materials, including stone, wood, and horn, to create distinctive handcrafted pieces.
Yes, international shipping may be available depending on the destination. Shipping options will be shown during checkout or confirmed by our team.
Once your order has been shipped, tracking details will be shared with you when available.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery for assistance.
You can reach us through the contact information provided on our website. Our team will be happy to assist you.
